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Hospitality & Tourism Job Market in Malaysia  for International Citizens

  1. Tourism in Malaysia: Malaysia is known for its diverse cultural heritage, stunning landscapes, and vibrant cities, making it a popular destination for tourists. The tourism industry contributed significantly to the country's economy before the pandemic.

  2. Job Opportunities: The hospitality and tourism industry in Malaysia offered a range of job opportunities for international citizens, including positions in hotels, resorts, restaurants, travel agencies, tour operators, and airlines.

  3. Popular Job Roles: Some of the popular job roles for international citizens in the hospitality and tourism sector included hotel management, food and beverage services, tour guiding, customer service, and travel consultancy.

  4. Language Proficiency: English is widely used in the hospitality and tourism industry in Malaysia, particularly in areas frequented by tourists. Proficiency in Bahasa Malaysia can also be advantageous, especially for interacting with local customers.

  5. Work Permits and Regulations: International citizens interested in working in Malaysia's hospitality and tourism sector must obtain the appropriate work permits and meet specific regulatory requirements set by the government. Work permits are typically sponsored by the employer.

  6. Seasonal Demand: The demand for hospitality and tourism jobs in Malaysia may vary seasonally, with peak tourist seasons attracting more employment opportunities.

  7. Impact of the Pandemic: The COVID-19 pandemic severely affected the tourism industry globally, including in Malaysia. Travel restrictions, lockdowns, and reduced international arrivals led to layoffs and furloughs in many hospitality and tourism businesses.

  8. Recovery and Future Prospects: The recovery of the hospitality and tourism industry is dependent on how the pandemic situation evolves and the easing of travel restrictions. As vaccination rates increase and travel resumes, there may be opportunities for job growth in the sector.

Average Salary of Hospitality & Tourism Industry in Malaysia

Job Profile Average Salary (MYR) per month
Hotel General Manager 15,000 - 25,000
Food and Beverage Manager 8,000 - 12,000
Front Office Manager 6,000 - 10,000
Executive Chef 8,000 - 15,000
Sous Chef 4,000 - 8,000
Restaurant Manager 5,000 - 9,000
Sommelier 4,000 - 7,000
Hotel Sales Manager 6,000 - 10,000
Events Manager 5,000 - 9,000
Travel Agent 4,000 - 7,000
Tour Guide 3,500 - 6,000
Resort Activities Coordinator 3,500 - 6,000
Spa Manager 6,000 - 10,000
Concierge 3,500 - 6,000
Front Desk Agent 2,500 - 4,500
Housekeeping Supervisor 4,000 - 7,000
Guest Relations Officer 3,500 - 6,000
Banquet Sales Coordinator 4,000 - 7,000
Casino Dealer 3,000 - 6,000
Travel Consultant 3,500 - 6,000

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Job Eligibility to Work in Hospitality & Tourism Industry in Malaysia for International Job Applicants

  1. Work Permit and Visa: To work legally in Malaysia, international job applicants must obtain the appropriate work permit and employment visa. The employer in Malaysia typically sponsors the work permit, and applicants must meet the eligibility criteria set by the government.

  2. Qualifications and Experience: The qualifications and experience required for jobs in the hospitality and tourism industry can vary widely based on the position. Some roles may require formal education or specific certifications, while others may emphasize relevant work experience.

  3. Language Proficiency: English is widely used in the hospitality and tourism industry in Malaysia, especially in areas frequented by tourists. Proficiency in Bahasa Malaysia (the national language) can also be advantageous, particularly for interacting with local customers.

  4. Hospitality Skills and Customer Service: Many roles in the industry, such as hotel management, food and beverage services, and front office positions, require strong hospitality skills and a customer service-oriented mindset.

  5. Cultural Awareness: International job applicants should be culturally sensitive and have an understanding of Malaysian customs and traditions, as they will be interacting with both local and international customers.

  6. Age Restrictions: Some positions in the hospitality and tourism industry may have age restrictions, particularly for certain roles like flight attendants or tour guides.

  7. Health and Medical Requirements: Depending on the job nature, some roles may require specific health and medical checks to ensure applicants can meet the physical demands of the job.

  8. Tourism Industry Licensing: For certain positions, such as tour guides or travel agents, applicants may need to obtain specific licenses or certifications related to the tourism industry in Malaysia.

  9. Employer Sponsorship: In most cases, job applicants must have a job offer from a Malaysian employer before applying for a work permit. Employers in Malaysia typically handle the work permit application process on behalf of the employee.

General Roles and Responsibilities in Hospitality & Tourism Jobs in Malaysia

Job Profile General Roles and Responsibilities
Hotel General Manager Oversee all hotel operations, manage staff, ensure guest satisfaction, develop business strategies, maintain quality standards, handle financial aspects.
Food and Beverage Manager Manage food and beverage operations, oversee staff, ensure quality service, handle inventory, coordinate events, monitor customer feedback.
Front Office Manager Supervise front desk operations, handle guest check-ins/outs, manage reservations, assist guests, coordinate with other departments.
Executive Chef Oversee kitchen operations, create menus, ensure food quality, manage kitchen staff, handle food inventory, maintain hygiene and safety standards.
Sous Chef Assist the executive chef, manage kitchen staff, supervise food preparation, maintain kitchen cleanliness, coordinate with the executive chef.
Restaurant Manager Manage restaurant operations, oversee staff, ensure excellent customer service, handle reservations, handle customer complaints.
Sommelier Provide wine expertise to customers, suggest wine pairings, manage wine inventory, assist with wine selection, host wine tastings.
Hotel Sales Manager Develop and implement sales strategies, attract clients, build relationships with corporate clients, achieve revenue targets, handle contracts.
Events Manager Plan and coordinate events, handle event logistics, manage vendors, ensure successful event execution, provide exceptional customer service.
Travel Agent Assist clients with travel bookings, provide destination information, offer travel recommendations, handle reservations and ticketing.
Tour Guide Lead guided tours, provide historical and cultural information, ensure tour safety, handle group logistics, engage with tourists.
Resort Activities Coordinator Organize and coordinate resort activities, plan entertainment programs, manage recreational facilities, ensure guest engagement and satisfaction.
Spa Manager Oversee spa operations, manage spa staff, coordinate appointments, ensure spa services' quality, handle customer feedback and complaints.
Concierge Assist guests with various services, provide information about local attractions, book restaurant reservations, handle guest inquiries.
Front Desk Agent Greet and assist hotel guests, handle check-ins/outs, manage reservations, provide information, address guest concerns.
Housekeeping Supervisor Supervise housekeeping staff, ensure cleanliness and orderliness of guest rooms, manage inventory, handle guest requests.
Guest Relations Officer Foster positive guest experiences, address guest needs, handle feedback and complaints, assist with special requests, ensure guest satisfaction.
Banquet Sales Coordinator Manage banquet sales, handle event inquiries, coordinate with clients, ensure successful event execution, achieve sales targets.
Casino Dealer Operate casino games, interact with players, enforce game rules, handle payouts, maintain casino integrity and security.
Travel Consultant Provide travel advice and information to customers, assist with itinerary planning, handle ticketing and reservations, offer customer support.

 

General Job Eligibility to work in Hospitality & Tourism Industry in Malaysia 

Job Profile General Job Eligibility
Hotel General Manager Bachelor's degree in hospitality management or related field, extensive experience in hotel management.
Food and Beverage Manager Bachelor's degree in hospitality or culinary arts, experience in food and beverage operations.
Front Office Manager Bachelor's degree in hospitality management or related field, experience in front desk operations.
Executive Chef Culinary degree or equivalent, extensive experience in culinary arts and kitchen management.
Sous Chef Culinary degree or equivalent, experience in kitchen operations.
Restaurant Manager Bachelor's degree in hospitality or related field, experience in restaurant management.
Sommelier Certification in wine studies or sommelier training, expertise in wine selection and pairings.
Hotel Sales Manager Bachelor's degree in hospitality or marketing, experience in hotel sales and business development.
Events Manager Bachelor's degree in event management or related field, experience in event planning and coordination.
Travel Agent Certification or diploma in travel and tourism, knowledge of travel industry and ticketing systems.
Tour Guide Certification or training in tour guiding, fluency in multiple languages, knowledge of local attractions and history.
Resort Activities Coordinator Bachelor's degree in hospitality or related field, experience in resort activities planning and coordination.
Spa Manager Bachelor's degree in hospitality or spa management, experience in spa operations.
Concierge Bachelor's degree in hospitality or related field, excellent communication and customer service skills.
Front Desk Agent Diploma or degree in hospitality or related field, customer service experience.
Housekeeping Supervisor Diploma or degree in hospitality or related field, experience in housekeeping operations.
Guest Relations Officer Diploma or degree in hospitality or related field, customer service experience.
Banquet Sales Coordinator Bachelor's degree in hospitality or related field, experience in banquet sales and event coordination.
Casino Dealer Training in casino dealing, knowledge of casino games and rules.
Travel Consultant Diploma or degree in travel and tourism, knowledge of travel industry and booking systems.

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Experience Required to work in Hospitality & Tourism Industry in Malaysia

  1. Hotel General Manager: Several years of experience in hotel management or relevant leadership roles in the hospitality industry.

  2. Food and Beverage Manager: Experience in food and beverage operations, restaurant management, or related roles.

  3. Front Office Manager: Previous experience in front desk operations or hotel guest services.

  4. Executive Chef: Extensive experience in culinary arts, kitchen management, and food preparation.

  5. Sous Chef: Experience in kitchen operations and food preparation, often as a junior chef.

  6. Restaurant Manager: Previous experience in restaurant management or food service.

  7. Sommelier: Experience in wine studies, wine selection, and pairings.

  8. Hotel Sales Manager: Experience in sales and business development, preferably in the hospitality industry.

  9. Events Manager: Previous experience in event planning and coordination.

  10. Travel Agent: Experience in the travel and tourism industry, knowledge of ticketing systems, and itinerary planning.

  11. Tour Guide: Experience in tour guiding and a deep knowledge of local attractions and history.

  12. Resort Activities Coordinator: Previous experience in planning and coordinating resort activities.

  13. Spa Manager: Experience in spa operations and management.

  14. Concierge: Experience in guest services and customer relations.

  15. Front Desk Agent: Previous experience in customer service or front desk operations.

  16. Housekeeping Supervisor: Experience in housekeeping operations and supervision.

  17. Guest Relations Officer: Previous experience in customer service or guest relations.

  18. Banquet Sales Coordinator: Experience in banquet sales and event coordination.

  19. Casino Dealer: Training and experience in casino dealing and knowledge of casino games and rules.

  20. Travel Consultant: Experience in the travel and tourism industry, including travel planning and booking.

Top Hiring Companies in Malaysia to International Candidates in Hospitality & Tourism Industry

 

  1. Shangri-La Hotels and Resorts: A renowned luxury hotel chain with multiple properties in Malaysia, known for its world-class services and facilities.

  2. Accor: A leading hotel group with a diverse portfolio of brands, including Novotel, ibis, and Pullman, operating various hotels across Malaysia.

  3. Marriott International: Another prominent hotel chain with a presence in Malaysia, offering opportunities in upscale and luxury hotels.

  4. Hilton: Hilton hotels are known for their global presence and quality services, with several properties in Malaysia.

  5. InterContinental Hotels Group (IHG): IHG operates well-known hotel brands like InterContinental, Holiday Inn, and Crowne Plaza, with properties in Malaysia.

  6. Genting Malaysia Berhad: A major hospitality and entertainment company, operating resorts, theme parks, and casinos in Malaysia.

  7. AirAsia: A popular low-cost airline in Malaysia that may offer opportunities in the aviation and tourism sectors.

  8. Sunway Group: A diversified conglomerate with interests in hospitality, leisure, and real estate, offering various opportunities in Malaysia.

  9. Berjaya Hotels and Resorts: Operates hotels and resorts in Malaysia, known for its properties in scenic locations.

  10. YTL Hotels: A hospitality arm of YTL Corporation, managing luxury hotels and resorts in Malaysia.

  11. The Ritz-Carlton: Known for its luxurious accommodations, The Ritz-Carlton has a presence in major cities in Malaysia.

  12. Four Seasons Hotels and Resorts: A prestigious hotel chain known for its luxury offerings, with properties in Malaysia.

  13. Mandarin Oriental: Another luxury hotel brand with a presence in Kuala Lumpur, offering premium hospitality services.

  14. Hard Rock Hotel: Known for its unique rock-themed hotels, with a property in Penang, Malaysia.

  15. Hyatt Hotels Corporation: Hyatt operates upscale and luxury hotels worldwide, with some presence in Malaysia.

CV and Resume Format to apply for the Hospitality & Tourism Jobs in Malaysia

  1. Contact Information:

    • Full Name
    • Address
    • Phone Number
    • Email Address

  2. Professional Summary/Objective:

    • A brief statement highlighting your key qualifications, skills, and career objectives in the hospitality and tourism industry.

  3. Education:

    • List your educational qualifications in reverse chronological order.
    • Include the name of the degree, university/institution, and graduation year.

  4. Work Experience:

    • List your work experience in reverse chronological order.
    • Include the name of the employer, job title, dates of employment, and a brief description of your responsibilities and achievements.
    • Use bullet points to highlight your key contributions and accomplishments in each role.

  5. Hospitality and Tourism Skills:

    • Create a section to showcase specific skills relevant to the hospitality and tourism industry, such as customer service, event planning, language proficiency, etc.

  6. Certifications and Training:

    • Include any relevant certifications, licenses, or training courses related to hospitality and tourism.

  7. Language Proficiency:

    • Highlight your language skills, especially in English and Bahasa Malaysia, as these are commonly used in the industry.

  8. Professional Memberships:

    • If applicable, mention any memberships in hospitality or tourism-related professional organizations.

  9. Achievements and Awards:

    • Include any notable achievements or awards you have received related to your hospitality and tourism career.

  10. References:

Step by Step about How to apply for Hospitality & Tourism Jobs in Malaysia

  1. Research and Identify Job Opportunities:

    • Start by researching hospitality and tourism companies, hotels, resorts, travel agencies, and other relevant employers in Malaysia.
    • Look for job openings on online job portals, company websites, and professional networking platforms.

  2. Prepare Your CV or Resume:

    • Create a well-structured and tailored CV or resume that highlights your qualifications, relevant skills, work experience, and achievements in the hospitality and tourism industry.
    • Customize your CV to match the specific requirements of the job you're applying for.

  3. Review Job Requirements:

    • Carefully read the job descriptions and requirements for each position you're interested in applying for.
    • Ensure that you meet the qualifications and experience criteria specified in the job postings.

  4. Check Work Permit and Visa Requirements:

    • If you are an international candidate, ensure that you have the necessary work permit and employment visa to work legally in Malaysia.
    • Review the visa requirements and consult with the Malaysian embassy or consulate in your country, if needed.

  5. Craft a Cover Letter:

    • Write a compelling cover letter that introduces yourself, explains your interest in the position, and highlights how your skills and experience align with the job requirements.

  6. Submit Your Application:

    • Apply for the positions you're interested in by submitting your CV, resume, and cover letter through the application process specified by the employer.
    • This may involve applying online through the company's website or sending your application via email.

  7. Follow Up:

    • After submitting your application, follow up with the employer if you haven't received a response within a reasonable time frame.
    • A polite inquiry can demonstrate your interest in the position.

  8. Prepare for Interviews:

    • If your application is shortlisted, you may be invited for an interview.
    • Research common interview questions for hospitality and tourism roles and prepare your responses.
    • Be ready to discuss your experiences, customer service skills, and how you handle various situations in the industry.

  9. Attend the Interview:

    • Dress professionally for the interview and arrive on time.
    • During the interview, showcase your enthusiasm for the role and demonstrate how you can contribute to the success of the employer's hospitality and tourism business.

  10. Provide References:

    • If requested, provide professional references who can vouch for your work experience and skills in the hospitality and tourism industry.

  11. Negotiate and Accept Offer:

    • If you receive a job offer, carefully review the terms and conditions, including salary, benefits, and contract details.
    • Negotiate if necessary, and once you're satisfied, accept the offer in writing.

  12. Complete Necessary Paperwork:

    • Work with your employer to complete any required paperwork for employment, work permit, and visa purposes.

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